LOU BACHRODT in Coconut Creek is hiring Service BDC Representatives!

Are you looking for an opportunity to provide Customer Service with opportunities for growth in the Automotive Industry?

Our dealership has a great opportunity with great pay and excellent benefits for the position of Service BDC Representative. The ideal candidate is professional and has a naturally positive and friendly attitude. The Customer Service Agent is responsible for helping our service customers with every step of their appointment. From booking it, to sending reminders, to follow up calls to ensure their satisfaction.

We are looking for candidates who are willing to make a commitment to our dealership family and our loyal customers for the long term!

Schedule: The BDC department will have 2 shifts throughout the day. These shifts will cover the hours of operation in our Service Department, which is 7am-6pm, Monday-Friday and 8am - 5pm on Saturdays.

Mon-Fri: 7a-3:30p OR 9:30a-6p

Saturday will be an 8a-5p. Rotating Saturdays

Applicants interested in Part-time ARE considered. Minimum of 5 hours must be worked per day.

Responsibilities:

• Files and maintains order with all customer repair orders.
• Works closely with our Service Advisors, Cashiers, and Service Managers to ensure each customer transaction is personalized and positive.
• Handles inbound/outbound phone calls with all Service Customers.Taking messages and deliver to appropriate employee as needed.
• May interact with customers at dealership.
• Job focus to ensure complete customer satisfaction.
• Resolve any customer concerns utilizing the tools available.
• Computer tasks and various dealership tasks daily.
• Applicants must be comfortable talking with all levels of customers. Spanish language skills are a plus.
• Requires ability to walk without assistance between departments and customer waiting areas, requires ability to sit at a desk and perform computer and phone tasks, lifting no more than 5-10 pounds.
• Other administration work as needed.

Qualifications:

• High school diploma or GED; required.
• Superior Client interaction skills, ability to provide high levels of customer service in all areas the service business.
• Knowledge of Automotive industry required, prior Automotive experience preferred.
• Reynolds and Reynolds experience preferred.
• Ability to read and interpret documents, and basic general mathematical skills required.
• Knowledge of VINSolutions is a plus!
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies.
• Bilingual- English/Spanish or English/Portuguese.
• Must be able to work in a fast paced environment. High level of organization is required.

Benefits:

• Medical Vision and Dental Insurance
• Flexible Spending Account
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k)
• Personal Time off
• Employee Discount Program

All applicants must be able to demonstrate ability to pass pre-employment testing including background checks and drug test.

Lou Bachrodt Automotive Group embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Lou Bachrodt Automotive Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Experience level:

• 1 year
• 2 years

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Coconut Creek, FL 33073: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Language:

• any language other than English (Preferred)

Work Location: In person